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Shipping & Returns

NO HASSLE RETURNS

If for any reason you are not completely satisfied with your RELIABLEMEDICALCUPPLYCENTER.COM order, you can return your merchandise within 30 days from the date of purchase.

Please return merchandise in the original box if possible, unfortunately we cannot refund your original shipping charge.

Please allow two weeks for your return to be processed. You will receive an email when your return has been processed. A credit should appear on your credit card within two billing cycles.

If you return merchandise after the 30-day period, but within 90 days of purchase, we will offer you a merchandise credit to use towards your next purchase. There are no refunds available for merchandise returned after the 30-day period.

If you suspect a defect, the merchandise must be returned for inspection and a determination of eligibility for a refund or merchandise credit. Please call 1-844-881-0880 between the hours of 9:00 am and 5:00 pm PST, Monday through Friday for further instruction on returning defective merchandise.


STANDARD TERMS AND CONDITIONS OF SALE

All sales by Reliable Medical Supply Center, Inc. are subject to the following Standard Terms and Conditions (collectively “Terms”). “Goods” means any products sold by Reliable Medical Supply Center. “Customer” refers to any person or entity purchasing Goods from Reliable Medical Supply Center. The terms and charges below are superseded by any conflicting terms on Reliable Medical Supply Center’s price list, invoices issued to Customer by Reliable Medical Supply Center, credit applications approved by Reliable Medical Supply Center, or by the terms and conditions contained in any executed written agreement between Reliable Medical Supply Center and Customer.

Agreement. All sales of Goods by Reliable Medical Supply Center to Customer are governed by and subject to these Terms, as may be amended from time to time by Reliable Medical Supply Center, which form a binding agreement between Reliable Medical Supply Center and Customer (the “Agreement”). This Agreement incorporates by reference all additional terms and conditions stated in applicable price lists, product catalogs, order acknowledgments, electronic data interchange directives, and other documentation furnished by Reliable Medical Supply Center to

 

Customer (“Additional Terms”), if any. These Terms govern in the event of any conflict or inconsistency with any Additional Terms. This Agreement is a complete and exclusive statement of the terms and conditions of the agreement between Reliable Medical Supply Center and Customer. Any changes to this Agreement are binding only if written and signed by both parties. Terms that are printed on or otherwise contained in a purchase order or other document prepared by Customer in additional to, in conflict with or inconsistent with these terms shall be inapplicable and shall have no force or effect. Customer’s acceptance of delivery of, or full or partial payment for, the Goods shall constitute Customer’s acceptance of these Terms.

Orders. All orders must be by purchase order submitted by Customer to Reliable Medical Supply Center, and all orders are subject to final approval by Reliable Medical Supply Center in Reliable Medical Supply Center’s sole discretion. Following approval by Reliable Medical Supply Center, orders may not be changed or canceled without the written approval of Reliable Medical Supply Center.

Prices. Prices of Goods will be those prices published in the then current price list in effect on the date that Reliable Medical Supply Center accepts the order for Goods sold, or as specifically agreed by the parties in writing. Prices are subject to change without notice. Prices quoted are exclusive of all taxes, insurance, freight, and charges of any kind, including without limitation, sales, excise, use and property taxes. Customer agrees to pay all taxes and other charges, excluding any taxes based upon Reliable Medical Supply Center’s income.

Payment Terms. Full payment for all Goods is due in accordance with the terms and payment procedures stated in the order acknowledgement or invoice issued by Reliable Medical Supply Center to Customer. All payments shall be made in U.S. Dollars, or other denomination directed by Reliable Medical Supply Center if international transactions are involved. Discount terms for early cash payments will apply only if specified in the invoice. Invoices not fully paid by the specified payment date are deemed overdue, and unpaid balances will accrue interest at the highest rate permitted by law. Reliable Medical Supply Center shall be entitled to suspend performance of any order or obligation to Customer until the Customer’s account is current. If at any time Reliable Medical Supply Center determines that Customer’s financial condition, payment practices or credit rating does not justify a sale on credit, Reliable Medical Supply Center has the right to require advance payment (CIA). Customer shall reimburse Reliable Medical Supply Center for all expenses, including reasonable attorneys’ fees, incurred in the collection of any delinquent account or enforcing its rights under these Terms.

Delivery and Delay. Reliable Medical Supply Center will deliver Goods to Customer Ex Works by the method of shipment and routing determined by Reliable Medical Supply Center, except as otherwise specifically agreed in writing between Reliable Medical Supply Center and Customer. Customer shall pay Reliable Medical Supply Center for all delivery charges as established by Reliable Medical Supply Center and stated in the invoice. Shipments are subject to the standard limitations on loss or liability imposed by the carrier. Any Delivery dates specified in an order

 

acknowledgment are estimates only and time is not of the essence. Aetrex may deliver all of the Goods at one time or in portions from time to time. All deliveries are subject to modifications or cancellation due to events beyond Reliable Medical Supply Center reasonable control, including force acts of God and other force majeure events. Under no circumstances shall Reliable Medical Supply Center be liable for any loss of profit or property, or for any direct, indirect, special, incidental, consequential or other damages caused by any delay or failure to deliver. If Customer causes or requests a delay, Customer shall reimburse Reliable Medical Supply Center for all resulting damages, including without limitation, payment of reasonable storage expenses for the Goods during the period of delay or interruption. Reliable Medical Supply Center reserves the right to charge, and Customer shall pay a drop shipment fee on all drop shipments in addition to normal freight charges, in an amount in effect pursuant to Reliable Medical Supply Center’s policies at the time of charge.

Credits and Chargebacks. Claims for credits and chargebacks will be considered by Reliable Medical Supply Center only if: (1) received by Reliable Medical Supply Center within sixty (60) days of ship date or reasonable delivery of the specific goods that are the subject of such claim and (2) submitted to Reliable Medical Supply Center with a complete description identifying the specific goods and the reason that Customer is claiming such credit or chargeback. Credits and chargebacks may be denied by Reliable Medical Supply Center in Reliable Medical Supply Center’s sole discretion and, without limiting the foregoing, will be denied without review if not submitted within the sixty (60) day period with required descriptions. Credits shall have no cash value. Credits must be used toward future purchases.

Warranty. Reliable Medical Supply Center warrants that upon delivery the Goods will be free from defects in material and workmanship under proper and normal use. Goods shall be considered “defective” if the defect materially impairs the value of the Goods for their intended use to Customer or the end-user. Reliable Medical Supply Center further warrants that all Goods and services will be produced and furnished in accordance with applicable laws and regulations.

Remedies. In accordance with the terms of the limited warranty stated above (“Warranty), Reliable Medical Supply Center will repair or replace any defective Goods, in Reliable Medical Supply Center’s sole discretion, provided that written notice of the defect is received by Reliable Medical Supply Center within thirty (30) days of the appearance of such defect. If notice is not given within such period, any claim for breach of warranty shall be conclusively deemed to have been waived and Reliable Medical Supply Center shall not be liable under this Warranty.

Stock Returns. All sales are final and no return of nondamaged Goods will be accepted without prior written authorization from Reliable Medical Supply Center. If Reliable Medical Supply Center determines that it erred on the quantity, style, or other aspect regarding the initial shipment of Goods, Reliable Medical Supply Center will authorize the return of saleable Goods and will forward Customer an authorization number provided the request for return authorization is made within thirty (30) days of Customer’s receipt of the merchandise shipped in error. Upon

 

receipt of authorized stock returns marked with the applicable authorization number, Reliable Medical Supply Center will credit Customer’s account with the price initially charged for the returned Goods plus the amount expended by Customer on freight. Reliable Medical Supply Center reserves the right to deduct a per pair restocking fee and/or repackaging fee from the credit if not caused by Reliable Medical Supply Center’s error in an amount in effect pursuant to Reliable Medical Supply Center’s policies at the time of deduction but not less than twenty percent (20%). If Customer ships nondamaged merchandise to Reliable Medical Supply Center without first obtaining Reliable Medical Supply Center’s writing authorization, such shipment will be refused by Reliable Medical Supply Center’s Return Goods Department, returned to Customer at Customer’s expense and return freight will be charged to Customer.

Damaged Goods. Prior authorization from Reliable Medical Supply Center for damaged Goods is required. If a return is approved, Reliable Medical Supply Center will authorize the return of saleable Goods and will forward Customer an authorization number. Damaged Goods should be shipped in cartons marked “DAMAGED” and be marked with the applicable authorization number. If Reliable Medical Supply Center’s inspection reveals no legitimate reason to issue credit, Reliable Medical Supply Center will inform Customer that there is “No Credit” and such Goods will be immediately disposed of unless: (1). Customer has specifically requested that all “No Credit” Goods be returned to Customer, or (2). Customer has enclosed a note with the Goods requesting that specific Goods be returned if “no credit” can be allowed. Return of “No Credit” Goods shall be at Customer’s expense. Reliable Medical Supply Center will credit Customer’s account with the price initially charged for the Goods plus the amount expended by Customer on freight. All authorized stock returns and all returns of damaged Goods must be shipped in compliance with Reliable Medical Supply Center’s returned goods procedure to the address so directed by Reliable Medical Supply Center.

Limitations on Warranty. Reliable Medical Supply Center’s liability for any defect in Goods, whether based on contract, tort, warranty, strict liability, or any other theory, shall not exceed the purchase price of the defective Goods. THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, WHETHER ORAL, WRITTEN, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. IN PARTICULAR, THERE IS NO WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THE REMEDY OF REPAIR OR REPLACEMENT PROVIDED UNDER THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER REMEDIES. RELIABLE MEDICAL SUPPLY CENTER, INC SHALL HAVE NO LIABILITY TO THE CUSTOMER FOR CONSEQUENTIAL, SPECIAL, INCIDENTAL, OR PUNITIVE DAMAGES OF ANY KIND WHATSOEVER, INCLUDING, BUT NOT LIMITED TO, PERSONAL INJURY NOT CAUSED BY NEGLIGENCE OF RELIABLE MEDICAL SUPPLY CENTER, INC, PROPERTY DAMAGE, LOST PROFITS, OR OTHER ECONOMIC INJURY DUE TO ANY DEFECT IN THE GOODS OR ANY BREACH OF THIS AGREEMENT BY RELIABLE MEDICAL SUPPLY CENTER, INC. RELIABLE MEDICAL SUPPLY CENTER, INC SHALL NOT BE L IABLE TO THE CUSTOMER IN TORT FOR ANY DEFECT IN THE DESIGN OR MANUFACTURE OF THE

 

GOODS. No representative, agent or dealer of Reliable Medical Supply Center has authority to modify, expand, or extend this Warranty, to waive any of the limitations or exclusions of this Warranty, or to make any different or additional warranties with respect to any Goods or services furnished by Reliable Medical Supply Center.

Intellectual Property. Customer acknowledges Reliable Medical Supply Center’s ownership of all trademarks, services marks, copyrights, imprints, rights of publicity, patents, design patents, software, registered designs, industrial designs, trade dress, product design, trade secrets and other intangible rights relating to the Goods (collectively “Reliable Medical Supply Center Intellectual Property”) and acknowledges that Customer shall have no right, title or interest whatsoever in any Reliable Medical Supply Center Intellectual Property. Any use of Reliable Medical Supply Center Intellectual Property in the promotion or sale of Goods shall inure to the sole benefit of Reliable Medical Supply Center, shall be subject to Reliable Medical Supply Center’s approval and shall strictly conform to sales and advertising guidelines as established from time to time by Reliable Medical Supply Center. Customer grants Reliable Medical Supply Center an irrevocable, unrestricted and fully paid license of any intellectual property (such as designs, copyrightable advertising or promotional materials) developed in connection with the Goods and agrees to provide, and obtain from all third parties, all assignments or “work for hire” certifications necessary to secure Reliable Medical Supply Center’s rights to all such intellectual property.

Applicable Law. This Agreement between Reliable Medical Supply Center and Customer shall be considered to have been made in the State of California, and it shall be governed by and interpreted according to California law, without giving effect to conflict of law principles. Any action arising out of or relating to the Agreement shall be filed and resolved exclusively in the appropriate federal or state court in California respectively, and Customer irrevocably consents that such courts shall have personal jurisdiction over Customer and waives any objection that such courts are an inconvenient forum.

Miscellaneous. If any provision of this Agreement is invalid or unenforceable under any applicable law, the provision shall be ineffective, but the remaining provisions shall be unaffected. Customer shall not assign any of its rights nor delegate any of its obligations under this Agreement without the prior written consent of Reliable Medical Supply Center. This Agreement shall be binding upon and enforceable by and against Customer, Reliable Medical Supply Center, and their respective representatives, successors, heirs, and assigns. Reliable Medical Supply Center has all rights and remedies given to sellers by applicable law, and Reliable Medical Supply Center’s rights and remedies are cumulative. No waiver by Reliable Medical Supply Center of any breach shall be effective unless in writing. Reliable Medical Supply Center shall not lose any right because it has not exercised that right in the past.